FOR
DUMMIES
By Craig Gygi, Neil DeCarlo, Bruce Williams
Foreword by Stephen R. Covey
Author, The 7 Habits of Highly Effective People And The 8th Habit
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WILEY
Wiley Publishing, Inc.
Six Sigma
FOR
DUMMIES
By Craig Gygi, Neil DeCarlo, Bruce Williams
Foreword by Stephen R. Covey
Author, The 7 Habits of Highly Effective People And The 8th Habit
![]()
WILEY
Wiley Publishing, Inc.
Six Sigma For Dummies9
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About the Authors
Craig Kent Gygi Began studying and applying the elements of Six Sigma well before they were formalized into today’s renowned breakthrough methodology.
As a graduate student in mechanical engineering at Brigham Young University
In the early 1990s, he integrated these cutting-edge improvement techniques
Into his coaching of student product development teams. Upon beginning his
Career in 1994 at Motorola’s Advanced Manufacturing Research Lab in Florida, he was formally introduced to the maturing Six Sigma method. It resonated deeply with his previous findings. From that time, Craig has applied, taught, and led Six Sigma in all his endeavors, including management and technical capacities at Motorola, Iomega, and General Atomics.
In 1998, Craig founded and led a software company to develop computational tools for Six Sigma practitioners. For several years, he also worked as a technical colleague of Dr. Mikel J. Harry, the original consultant of Six Sigma, co-developing and teaching new advances in its theory and application.
Mostrecently, Craig has traded his mountain home in Utah for the Sonoran
Desert of Arizona to co-found Savvi International and direct and manage its Six Sigma products, services, and tools.
A Master Black Belt, Craig has wielded Six Sigma techniques now for over 12 years, spanning projects from design to manufacturing to business
Process management. He is also an expert teacher, having instructed and
Mentored at all levels of Six Sigma, from executives to White Belts.
Neil John DeCarlo Has been a professional communicator in the continuous improvement and Six Sigma fields for more than 15 years, beginning with his work at Florida Power & Light company when it won the coveted Deming Prize
For quality. Since that time, he has authored, ghostwritten, or edited more than
150 articles and six books in association with such companies as General Electric, Dupont, Bose Corporation, McKinsey consulting, UPS, AT&T, the Six
Sigma Academy, and many others.
As a prolific author and writer, Neil’s past work has covered a range of subject matter, including Six Sigma, information technology, e-learning, knowledge management, change management, business integration, TQM, ISO, lean management, and other disciplines. He has also worked with several CEOs and consultants, including Japanese quality expert Dr. Noriaki Kano, and worked extensively with original co-architect of Six Sigma, Dr. Mikel Harry.
In addition to his writing pedigree, Neil has managed communication and
Publishing campaigns for a variety of companies and consulting firms, most notably, the Breakthrough Management Group, a Six Sigma, lean enterprise,
And performance-improvement industry leader. While not working, Neil avidly
Practices Bikram yoga and contributes to that community through his advocacy and writing.
Bruce David Williams Has been fascinated with complex systems since the
Launch of Sputnik on his third birthday. With undergraduate degrees from the
University of Colorado in Physics and Astrophysics, he entered a career in aerospace systems, where he first encountered Six Sigma after Motorola won the inaugural Baldridge Award in 1988. Later, with graduate degrees in technical management and computer science from Johns Hopkins University and the University of Colorado, and as a member of the Hubble Telescope development team, he was intrigued by how breakdowns in the smallest components could lead to colossal system failures. He entered the Six Sigma industry in the mid-1990s, when he founded a software company to pursue product life-cycle
Traceability.
Bruce has since been founder and CEO of two Six Sigma research and technology firms, and is now Chairman and CEO of Savvi International, a provider of solutions for business performance improvement using Six Sigma, lean, and
Business process management techniques. He resides in the desert foothills of North Scottsdale, Arizona, with his wife, two children, and assortment of dogs, cats, birds, and horses.
Dedication
Craig Gygi: To Jill, Ivan, and Gordon. Being part of their lives is my greatest success.
Neil DeCarlo: To Wanda Texon, who helped me believe in myself a long time ago, and who has been a constant source of support and intellectual stimulation for many years.
Bruce Williams: To Barbi, my spectacular wife of 22 years, and my amazing
Children, Hannah and Evan. Their tireless devotion, artful humor, and limitless
Thirst for knowledge truly make anything possible.
Authors’ Acknowledgments
Six Sigma per se didn’t exist twenty years ago. Miraculously, a single individual working for a large corporation in a cubicle at a nondescript office building saw something, and now — tens of thousands of individual practitioners, thousands of corporations, and hundreds of billions of dollars in savings later — we have a fully evolved system. On behalf of the entire Six Sigma movement, we’d like to acknowledge that individual: the late Bill Smith, a reliability engineer at Motorola in Arizona, who in the mid-1980s recognized a statistical correlation
Between product complexity, process capability, and system failure. We’d also
Like to acknowledge Dr. Mikel Harry, another Motorola Six Sigma pioneer, who has helped make the industry what it is today.
We’d like to thank Don L. Redinius, who contributed significant portions of
This book. We’re extremely fortunate to have had his contribution. Don is an internationally recognized business performance improvement consultant
With more than 25 years of experience who has dedicated much of his career
To Six Sigma.
In addition to writing Chapters 4 and 10, Don supplied extensive subject
Matter expertise, materials, guidance, and comments in reviewing, and in
Improving, nearly every page and figure.
Our deepest thanks to Dr. Stephen R. Covey, who honored us by writing the
Foreword for this book.
We also thank Ms. Roxanne O’Brasky, president of the International Society
Of Six Sigma Professionals, for her Afterword. Roxanne is a singular tour de force in Six Sigma and she is making the world a better place through the
Work of the society.
We owe the very existence of this book to acquisitions editor Kathy Cox and project editor Tere Stouffer Drenth, who masterfully guided the ship through the storm, avoided the reefs, and sailed us gently into port.
We’d also like to acknowledge those tens of thousands of practitioners: the
Black Belts, Green Belts, and Yellow Belts; the Champions; the Master Black Belts; and the deployment leaders. Their collective work has defined Six Sigma. They did it without a Six Sigma textbook, government study contracts, ISO standards bodies, or enterprise information systems. They made Six Sigma
Happen and evolved it to the point where this book became possible.
Publisher’s Acknowledgments
We’re proud of this book; please send us your comments through our Dummies online registration form located at Www. dummies. com/register/.
Some of the people who helped bring this book to market include the following:
Acquisitions, Editorial, and Media Development
ProJEct Editor: Tere Stouffer Drenth
Acquisitions Editor: Kathy Cox
Technical Editor: Lean Works, Inc.
(Www. leanworks. com): Tom Greenwood,
Martin McGregor, Eric Lockhart General Reviewer: Tom Pearson Editorial Manager: Carmen Krikorian Editorial Assistant: Nadine Bell
Cartoons: Rich Tennant, Www. the5thwave. com
Composition
ProJEct Coordinator: Emily Wichlinski
Layout and Graphics: Jonelle Burns, Lauren Goddard, Denny Hager,
Joyce Haughey, Stephanie D. Jumper, Barry Offringa, Jacque Roth, Heather Ryan, Julie Trippetti, Mary Gillot Virgin
Proofreaders: Leeann Harney, Jessica Kramer Indexer: Johnna VanHoose
Publishing and Editorial for Consumer Dummies
Diane Graves Steele, Vice President and Publisher, Consumer Dummies
Joyce Pepple, Acquisitions Director, Consumer Dummies
Kristin A. Cocks, Product Development Director, Consumer Dummies
Michael Spring, Vice President and Publisher, Travel
Kelly Regan, Editorial Director, Travel Publishing for Technology Dummies
Andy Cummings, Vice President and Publisher, Dummies Technology/General User Composition Services
Gerry Fahey, Vice President of Production Services
Debbie Stailey, Director of Composition Services








