Jaguar Bests Lexus in Reliability Survey
By Brendan Moore
Has the Earth stopped rotating on its axis?
Have pigs sprouted wings?
Has Hell frozen over?
No, but Jaguar, a brand long stained with the reputation of unreliability, has beaten out Lexus for the top spot in J.D. Power’s annual reliability study. Lexus has held that top spot for 14 consecutive years.
Not to give short shrift to Buick, who tied with Jaguar for the top spot and also dethroned Lexus this year, but Buick tied Lexus for first in 2007 and therefore didn’t have as far to go in terms of improvement. Buick beating Lexus is not surprising; Jaguar beating Lexus is about the same as the Detroit Lions winning the Super Bowl next year. Or Myanmar winning the World Cup.
I speak from experience. Back in the day, I owned four Jaguar sport coupes; two with six-cylinder engines and two with twelve-cylinder engines. I loved those Jaguars in an almost desperate way.
But things went wrong with the Jaguars frequently, things that would have been laughable if they hadn’t been happening to me. The electrics in the cars were constantly acting up; electric components wouldn’t work, or, bizarre things would happen, like the windshield wipers coming on when I went over railroad tracks. The carburetors were so temperamental as to defy description. The cars leaked just about every fluid that existed in the car – radiators, radiator hoses, engine oil, transmission oil, brake fluid, etc. I had large rubber mats on my garage floor for years.
The interior bits would loosen or break with regularity. The windows on two of the cars leaked. The paint on three of the cars had serious imperfections right from the factory.
But when those Jaguars were right, life was good. Very good.
Jaguar has a wonderful new model called the XF which I love (I’m not alone in that ardor) which has gotten kudos from Autosavant and others since it arrived on the scene. It’s the first Jaguar I really desire since the ones I had so long ago. It makes me a bit dizzy to think about getting that much pleasure without the pain of constant down time and accompanying expense as I had previously with those other Jaguars.
Of course, I would be remiss in not mentioning Ford’s part in Jaguar’s improvement. They are the reason Jaguar scored so well, and it is indeed unfortunate that they had to sell Jaguar to Tata recently.
Regardless, congratulations to Jaguar on their showing in the reliability survey. It is wonderful news for the company and its customers.
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